Leading from the front

http://www.nationalschool.gov.uk/policyhub/news_item/leading_front_ippr09.asp
A report published by Demos on 22 September 2009 observes that front line staff in Britain's public services have little or no autonomy from central control and are also burdened with targets and cumbersome management structures. The report argues that government must relinquish some powers to local control if improvements in public services are to be made in an era of austerity. This will help create a public service in which empowered citizens can seek and receive the services they need from empowered staff.

Source: Policy Hub (UK)